New Arrival: Bloom in Camellia | DENIMied

RETURN AND REFUND POLICY

1. OVERVIEW At Mimori, we take great pride in the premium quality and craftsmanship of our hair claws. Every item undergoes a strict quality control process before being dispatched from our warehouse. However, if you receive a defective, damaged, or incorrect item due to our error, we are fully committed to resolving the issue and ensuring your satisfaction.

2. ELIGIBILITY FOR RETURNS & EXCHANGES To be eligible for a return, replacement, or refund, your claim must meet the following strict conditions:

  • Timeframe: You must submit your complaint to our Customer Care team within a maximum of 48 hours (2x24 hours) after the courier tracking status is marked as "Delivered".

  • Item Condition: The product must be completely unused, unaltered, and in the exact same condition that you received it.

  • Original Packaging: The item must be returned in its original packaging, which includes the Mimori Exclusive Pouch, tags, and protective materials intact.

3. THE UNBOXING VIDEO REQUIREMENT (MANDATORY) To protect both our customers and our business from fraudulent claims, an unedited unboxing video is strictly required for all return or exchange requests.

  • The video must clearly show the package being opened from its original, sealed state.

  • The video must be continuous with no cuts, pauses, or edits.

  • The video must clearly show the shipping label and the specific defect or issue with the product.

  • Claims submitted without valid unboxing video evidence will be automatically rejected.

4. NON-RETURNABLE ITEMS Please choose your items carefully before checking out. We do not accept returns, exchanges, or refunds under the following circumstances:

  • Change of mind or buyer's remorse.

  • The customer selected the wrong series, color, or size during the checkout process.

  • Damage caused by the customer's mishandling, dropping, or improper use of the product.

  • Products purchased during a clearance sale, promotional bundle, or using a specific discount code (unless the product is functionally defective).

5. RETURN PROCESS If your claim meets all the criteria above, please follow these steps:

  1. Contact our Customer Care via WhatsApp or Email (officialmimori@gmail.com).

  2. Provide your Order Number, a brief explanation of the issue, and the mandatory unboxing video.

  3. Once our team reviews and approves your claim, we will provide you with the return shipping address.

  4. You must ship the defective item back to us within 3 business days of approval.

6. REFUNDS Once your return is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 5-10 business days, depending on your bank or payment provider's processing time.