FREQUENTLY ASKED QUESTIONS
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RETURN & EXCHANGES
What if I receive the wrong/damaged product?
What if I receive the wrong/damaged product?
We apologize in advance if this happens. If you receive the wrong or damaged product, please let us know as soon as possible. We'll process your refund or replacement right away.
What if my order is incomplete?
What if my order is incomplete?
Please contact our Customer Care immediately. Be sure to provide your order number and the unboxing video, and we will send the missing items to you as quickly as possible.
Can I change the product series?
Can I change the product series?
We currently do not allow changes to the product series or color once an order has been successfully placed. Please double-check your cart to ensure your selection is correct before checking out.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
What are your sizing options?
What are your sizing options?
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible
PRODUCT & PAYMENT
Are Mimori products ready stock for all series?
Are Mimori products ready stock for all series?
Mimori products are usually in stock for all colors while supplies last. However, if a certain color is not available, we will indicate that you must follow the pre-order system.
What's the difference from each series, besides color?
What's the difference from each series, besides color?
Each series features unique design inspirations, finishes (such as matte, glossy, or crystalline), and specific sizes tailored to accommodate different hair thicknesses and styling preferences.
Where else can I get Mimori items besides the website?
Where else can I get Mimori items besides the website?
Besides our official website, you can also find our complete collections on our official stores at Shopee and TikTok Shop.
Can I cancel my order?
Can I cancel my order?
Orders that have already been processed and handed over to our shipping partners cannot be canceled. If you need urgent assistance, please contact our team immediately before the 3:00 PM shipping cutoff.
SHIPPING & DELIVERY
When will my order be shipped?
When will my order be shipped?
We'll send your order on the same day if you order and pay before 3:00 PM. For orders placed after 3:00 PM, we'll ship them the following day.
Where are Mimori products shipped from?
Where are Mimori products shipped from?
All Mimori orders are packed securely and shipped directly from our main operational warehouse in North Jakarta.
When will my order arrive?
When will my order arrive?
Standard delivery typically takes 1-3 business days for the Jabodetabek area and 3-7 business days for other regions across Indonesia.
Why hasn't my package arrived yet?
Why hasn't my package arrived yet?
Occasional delays may happen due to extreme weather or high courier volumes during peak seasons. Please track your package using the provided link, or reach out to us so we can help investigate it for you.
Why hasn't my order been shipped yet?
Why hasn't my order been shipped yet?
This usually happens if your order includes a pre-order item, or if there is a pending payment verification. Rest assured, our team is working diligently to dispatch your beautiful pieces as soon as possible.
What logistics services are used for delivery?
What logistics services are used for delivery?
We integrate our platform seamlessly with Biteship to ensure you get the most reliable local courier options, accurate shipping rates, and real-time tracking updates for every purchase.
How much is the delivery fee to my city?
How much is the delivery fee to my city?
Delivery fees are calculated automatically at checkout based on your exact location and the total weight of your items.